FREQUENTLY ASKED QUESTIONS (FAQ)

Product Questions

What is Endo Vitality?
Endo Vitality provides portable heat therapy pads designed to support relief from period pain, cramps, and abdominal discomfort. Our products are intended for comfort and support, not as a medical treatment.

How do the heating pads work?
Each pad activates when opened and provides consistent, low-level heat designed to help relax muscles and improve comfort during cramps.

How long does one heating pad last?
Each pad provides heat for up to 8–10 hours, depending on environmental conditions and body heat.

Are the pads reusable?
No. Our heating pads are single-use for hygiene, safety, and consistent heat performance.

Are your products safe for sensitive skin?
Our pads are designed with skin comfort in mind. However, we recommend placing the pad over clothing or underwear—not directly on bare skin—and discontinuing use if irritation occurs.

Can I use this if I have endometriosis, fibroids, or PCOS?
Many customers with these conditions find heat therapy helpful. However, Endo Vitality products are not medical devices. Please consult your healthcare provider if you have specific medical concerns.

Ordering & Shipping

SHIPPING POLICY

Order Processing
All orders are processed within 3–5 business days (Monday–Friday, excluding holidays). Once an order is submitted, processing begins immediately.

No Order Edits or Cancellations
Once an order is placed, we cannot modify or cancel it. This includes changes to products, shipping addresses, or shipping methods. Please review your order carefully before submitting.

Domestic Shipping (USA)
After processing, orders typically arrive within 2–5 business days, depending on your location and carrier performance. Total delivery time is approximately 5–10 business days from order date.

International Shipping
At this time, international shipping availability may be limited. If offered, international delivery timelines vary widely and may take 2–6 weeks. Endo Vitality is not responsible for customs delays, duties, or carrier-related issues.

Shipping Delays
We are not responsible for delays caused by:

• USPS or carrier volume

• weather or natural events

• holidays

• incorrect addresses provided at checkout

Shipping fees are non-refundable once an order has shipped.

Expedited Shipping
We do not currently offer expedited shipping. Please plan accordingly and avoid ordering if you need the product by a specific date.

Returns, Refunds & Exchanges

RETURN POLICY

Due to the personal, hygienic nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds once an order has shipped.

Exceptions – Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• your order number

• clear photos of the issue

If approved, we will replace the affected item(s).

Additional Questions

What if my package says delivered but I didn’t receive it?
Once a package is marked as delivered by the carrier, Endo Vitality is not responsible for lost or stolen packages. We recommend contacting your local carrier directly.

Do you offer bulk or campus orders?
Yes. Please contact us directly for bulk, campus, or organizational orders.

How can I contact customer support?
You can reach us via the contact form on our website. Please allow 1–2 business days for a response.

Important Disclaimer

Endo Vitality products are intended for comfort and wellness support only and are not intended to diagnose, treat, cure, or prevent any medical condition.

Our Portable Heat Therapy Pads Safety Guidelines 

• Always wear over clothing — do not apply directly to skin.

• Remove immediately if it feels too hot, uncomfortable, or causes pain.

• Do not wear while tanning, using tanning beds, or sitting in direct sunlight.

• Avoid wearing in very hot weather or high outdoor temperatures.

• Do not wear while sleeping.

• Not for use on infants, children, or elderly individuals.

• Do not heat in the microwave or attempt to reheat.

• Contains purified iron powder — harmful if ingested.

• The pad begins warming within 3 minutes of opening and reaches full heat in about 30 minutes.

• Only use one heating pad within an 8 hour time frame. 

• Consult your doctor before use if you are pregnant, have diabetes, rheumatoid arthritis, poor circulation, or heart conditions.

• This product is not intended to diagnose, treat, cure, or prevent any disease. These statements have not been evaluated by the Food and Drug Administration.

If you have additional questions, reach out to us before using.